Case Management Services
Preventative Case Management
Preventative Case Management is initiated when a community member approaches the shelter when they are at risk of becoming homeless. Full Case Management is offered to these individuals to resolve current crises. The main goal of this service is to help at-risk community members sustain permanent housing and prevent them from entering the Emergency Shelter Program.
Outreach Case Management
The Outreach Case Manager routinely does outreach to homeless individuals on the street. This includes going to places the homeless are known to frequent such as the meal programs, library, transit center, parks and under bridges. Any homeless individuals encountered are informed of the resources available and encouraged to seek shelter. The PATH Case Manager also does “in-reach” at local emergency shelters. This includes going on a consistent day and time to St. John the Evangelist Emergency Shelter and the New Community Shelter.
Emergency Shelter Program Case Management
Case Management is offered to all residents who stay in the Emergency Shelter Program. A resident typically meets with their Case Manager within 24 hours of their entering the shelter. The Case Manager and resident identify which needs are most critical, develop mutual goals, and implement a plan towards self sufficiency. These plans include referrals to internal and external resources. The Case Manager educates the resident on suitable resources. To make the referral process efficient, the Case Management staff maintains open communication and is continually building relationships with other supportive services in the area. Evaluating referrals and modifying plans are part of weekly meetings between Case Management and each resident.
Transitional Living Program Case Management
Case Management continues after the resident is accepted into the Transitional Living Program. A formal long-term plan including measurable and obtainable goals is developed with the resident and the Case Manager. A new budget is created that takes into account the monthly program fee the resident is now paying. The case plan and progress are reviewed biweekly. A primary goal of Transitional Living Program Case Management is to empower the participant to address any barriers to being a good tenant. These may include beginning to pay off debt that is a barrier to securing permanent housing (such as debt owed to past landlords, utility companies, etc.), maintaining long-term sobriety, creating community supports that can be utilized after leaving the program, etc.
Follow-Up Case Management
Follow-Up Case Management can be a preset agreement between Case Management and a resident upon obtaining housing or initiated by a past resident requesting such service for any reason. There is no time limit to access this service. The main goal for this service is to help past residents maintain permanent housing and continue to build skills for self-sufficiency.
Employment Training Programming
Employment Readiness Program
This program was developed by New Community Shelter staff to support our unemployed and underemployed residents. In this group they learn how to fill out a job application, develop a resume, and practice interviewing skills. In addition, special topics such as Positive Self-talk, Self-Empowerment, Active Listening, Conflict Resolution, and others are discussed.
The residents are encouraged to seek employment opportunities and discuss with the group any successes or difficulties they encounter. The group offers support when situations appear difficult or hopeless. Any Emergency Shelter Program residents who are unemployed are required to attend the Employment Readiness Program; employed residents are expected to attend as determined by their Case Management plan. The program is facilitated by the shelter’s case management team or volunteer local employers and professionals Monday- Thursday 8am-9am.
Volunteers come to the shelter each week to assist residents one-on-one with filling out applications. The resident will receive assistance with either on-line or paper applications.
All residents have access to the Computer Lab for educational and business from 5am-11pm.
To assist residents with building computer skills, classes with a volunteer instructor and one-on-one assistance is available.
Residents are able to practice doing an interview with a volunteer who has experience in the hiring process. Constructive feedback is given so residents can continue to improve their interviewing skills.
A volunteer comes to the shelter each week to assist residents one-on-one with preparing a resume. By the end of the session, the resident will have a resume printed on resume paper and have the resume saved for future use.
85% of the individuals served in the Emergency Shelter Program rely on the bus system for transportation. To assist with resident transportation to job sites, we provide bus passes and/or a free bicycle whenever possible. The bicycles are donated to us from members of our Green Bay community. Once a resident secures an income, they are responsible for paying for purchasing their bus pass.
Barrier Reduction Program
If a resident secures employment but needs a particular item before they can begin working, their Case Manager can assist them through the Barrier Reduction Program. Items that are typically purchased are steel toe boots, slip resistant shoes, safety goggles, or clothing that is a specific color (such as black pants). Without these items, the resident would not have been able to begin working.
Phone Use and Voicemail
Residents of both programs have access to a resident use phone to make local phone calls and a personal voicemail box. The New Community Shelter partners with Cellcom to provide the voicemail boxes. They are not associated with the shelter so employers or others will not know the individual is staying at the shelter.
Clothing & Haircuts
The New Community Shelter partners with local organizations to provide vouchers to residents so they can obtain clothing and haircuts. This allows the individual to have the appropriate clothing for both interviews and employment.
Residents are able to meet one-on-one with the Addictions Counselor at the New Community Shelter. The Addictions Counselor facilitates several groups, attends regular staffings with the Case Managers, and provides education to all of the staff. The Addictions Counselor is also available to residents after they leave the shelter, to help them in maintaining sobriety.
Relapse Prevention Group
This group is offered on a weekly basis and is open to residents and past residents with alcohol, drug, and other addiction issues. It is an open group format where any addiction issues can be discussed.
The New Community Shelter hosts an open, community based, Alcoholics Anonymous meeting every day of the year at 1:30 p.m.
Mental Health Programming
PATH (Project to Assist in the Transition from Homelessness) Program
The Outreach Case Manager is part of the PATH Program. In addition to doing outreach to homeless individuals in the community, the Outreach Case Manager assists residents with getting connected to mental health services. The Outreach Case Manager assists with transportation to appointments if necessary, attends psychiatric appointments to assist residents with describing to the psychiatrist how their medications are working, and assists residents secure permanent housing.
Brown County Outreach Program
This is a Brown County Human Services program that connects people with mental illnesses to a County Case Manager. They can assist residents with access to county mental health doctors. Outreach workers visit shelter regularly and meet with Case Management staff on a weekly basis.
A counselor with American Foundation comes to the shelter eleven hours per week. Residents are able to meet with the counselor to discuss various issues they are trying to cope with. In addition, an APNP with Bellin Psych comes to the shelter four hours per week. Residents are able to meet with the APNP and receive a prescription for psychotropic medication. The cost of the medication is also covered within the program.
Building New Attitudes Group
The focus of the Building New Attitudes Group is to provide individuals with various skills such as anger management, stress management, communication & problem solving, and coping skills in order to have a positive attitude while working on achieving their goals. The group is facilitated by the Addictions Counselor and a mental health therapist, providing an opportunity for residents to become familiar with both of the counselors in an effort to further engage them in treatment. This was a new group in 2013.
The Men’s Group provides an opportunity for men to share personal experiences and learn from one another. The group also provides support and education related to men’s issues, and discusses how to be the best man each group member can be for himself, and for his family, friends, and the community he lives in. This is a new group for 2014.
Women’s Empowerment Group
The Woman’s Empowerment Group is a group designed to bring women together to share and support one another through their struggles, to learn new coping techniques & strategies in order to take control of their lives, and to sever any past unhealthy patterns in their lives so as to improve the quality of living. This was a new group in late 2013.
Life Skills Programming
This three session course is facilitated by the UW-Extension and includes a combination of teaching budgeting skills and the “psychology of money” – why a person spends money the way they do. The program is offered once per month in the morning and residents who complete it receive a certificate.
Rent Smart Course
Rent Smart is a two session course that teaches residents the rights and responsibilities of being a good renter. If both sessions are completed, the resident earns a certificate that can be helpful when working with Landlords. Rent Smart is taught by the Case Management Team and is open to all residents.
Personal Development Lecture Series
Volunteer speakers come in for regularly scheduled presentations and lectures on topics related to personal development, i.e. Effective Communication or Dealing with Loss and Grief.
Testing and State fees are covered by our program for participants moving forward in their education. Residents are encouraged to attend GED/HSED classes at local sites.
Legal Action of Wisconsin
A lawyer with Legal Action comes to the shelter one day per week. Residents can obtain the lawyer’s recommendation on legal matters such as child support and maintenance, divorce, debt, etc.
New Community Clinic’s program, Outreach Healthcare, serves people experiencing homelessness. The Outreach Healthcare nurses, social workers, and care coordinators are available just 5 blocks west of the shelter the rest of the week.