The Case Manager is responsible for providing comprehensive case management services to individuals experiencing homelessness. This role focuses on supporting residents in achieving stability, housing, and self-sufficiency through individualized service planning, coordination of community resources, and ongoing advocacy. The Case Manager works closely with a multidisciplinary team and plays an active role in resident engagement and community collaboration.

• Manage a fluctuating caseload of approximately 25–30 residents, adjusting support levels based on individual needs and program expectations.

• Complete assessments, individualized service plans, and regular progress reviews with residents.

• Facilitate resident meetings, goal-setting sessions, and educational or support-based discussions.

• Maintain accurate, timely, and confidential documentation in accordance with agency policies and funding requirements.

• Collaborate effectively with shelter staff, case managers, and leadership to ensure coordinated and consistent service delivery.

• Attend and actively participate in community meetings, case conferencing, and partner collaborations with external agencies.

• Advocate for residents by connecting them to housing resources, employment services, healthcare, benefits, and other community supports.

• Monitor resident progress, address barriers, and provide crisis intervention and problem-solving support as needed.

• Uphold shelter policies, promote resident accountability, and model respectful, professional boundaries at all times.

• Previous experience working with individuals experiencing homelessness or other vulnerable populations strongly preferred.

• Ability to manage a dynamic and sometimes high-pressure caseload while remaining organized and resident-focused.

• Strong communication skills, both written and verbal.

• Proven ability to work collaboratively as part of a team.

• Comfort facilitating group meetings and engaging residents in a supportive yet structured manner.

• Knowledge of community resources, housing systems, and social service networks is a plus.

• Strong organizational and time-management skills

• Professional judgment and problem-solving ability

• Ability to remain calm, respectful, and effective in challenging situations

• Cultural humility and trauma-informed approach

• Proficiency with basic computer systems and case management software